WHAT IS MEDIATION?

• Mediation is a voluntary form of dispute resolution in which a neutral third party (a mediator) helps parties in a dispute reach an agreement without having to use formal procedures such as legal action, arbitration or employment tribunals. Success rates are high, and the process is becoming increasingly popular in the UK.

• Solutions are found by the parties themselves with the mediator's help. You keep control - each party has the right to pull out of the mediation process at any time before an agreement is reached.

• The mediation process is confidential and usually fast - sometimes disputes can be resolved within one day.

• Our workplace mediation and commercial mediation pages show in more detail how mediation can help.

Mediation works! Over 80% of mediation sessions result in an agreement.